The support platform
built for B2B

Resolve customer issues faster with AI. Support customers across modern channels.

Migrated off Zendesk

Migrated off Intercom

Migrated off others

All-in-one support platform

Omnichannel Support

Support customers across Slack, Email, Chat, Microsoft Teams, Forms, Discord, Customer Portal, API, and more.

AI Agents & Assistants

Automate busywork and reduce response times. Triage, deflect, and move faster with AI.

Knowledge Management

Write and organize articles faster. Identify gaps, write articles, and auto-translate to 50+ languages with AI.

Account Intelligence

Prioritize and track accounts in one place. Pull support, success, and sales data into shared views.

Build a support engine

Omnichannel

Support customers anywhere.

Bring every customer conversation — Slack, Teams, Email, Chat, Teams, Discord and more — into a single view.

Learn about Omnichannel Support

Manage Slack Connect and Community channels in Pylon

Support Microsoft Teams users without switching apps

Track all Discord conversations and forums in one place

AI

Work faster with AI built for B2B.

Route issues, identify and fill knowledge gaps, draft articles and replies, categorize tickets, surface insights across accounts, generate charts, and Ask AI any question about your customers.

Learn about AI Assistants + Agents

Automate repetitive tasks and ticket pre-work

Ask AI anything and get answers with sources

Fill knowledge gaps and automatically generate docs

Account Intelligence

Surface the right context for each team.

Manage accounts proactively with shared context from support, success, and sales in one view.

Learn about Account Intelligence

Track key account signals automatically

See full customer context in seconds

Turn conversations into actionable tasks and projects

Learn from the best

90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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50%

of eligible support inquiries resolved without human intervention

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3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

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Security & Trust

SOC 2 Type II, GDPR, ISO 27001, and HIPAA Compliant

We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.

Investor Logos

We've raised $50M from the best firms including a16z, Bain Capital Ventures, General Catalyst, and YC.

Industry Recognition

We have earned dozens of badges and are rated 5 stars on G2.

Want faster, smarter customer support?

See how Pylon cuts the busywork and brings your support teams into one place.