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AI Documentation Center

Learn how to integrate, customize, and optimize

Starter

For small teams getting started.

$59 per user/month

Billed annually

Key Features
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Email Support
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Basic Reports
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Collaboration Tools
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Integrations

Enterprise

For large organizations.

$139 per user/month

Custom onboarding

Dedicated success manager

Key Features
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Custom Solutions
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Advanced Security
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Dedicated Support
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SLAs & Audits

Trusted by the next generation

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Starter

$59per seat/mo

Professional

$89per seat/mo

Enterprise

$139per seat/mo

Channels

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Email
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Chat Widget
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Ticket Forms
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Tickets via API
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Automation

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Auto Assign Rules
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Canned Responses
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Workflows
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AI Tagging
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Security

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2FA
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IP Whitelisting
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Audit Logs
Add-on
Included

FAQs

Are platform seats required?

Yes. You need the core Platform to access other Pylon products.

Do I need to buy Seats, Account Intelligence, and AI separately?

Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.

Do you support viewer-only seats?

Yes, on the professional and enterprise tiers.

How does your pricing compare to other platforms?

We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.

Are there seat minimums?

Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.